THE CONDADO PLAZA HOTEL, San Juan – A Smart Stay in the City
About the Hotel
Rooms with Views
The Condado Plaza Hotel offers guest rooms in Ocean Tower and Laguna Tower, each with floor-to-ceiling windows and private balconies with ocean, lagoon, or city views. Standard rooms include a mini-fridge, coffee maker, and 32-inch LCD TV. Ocean view rooms add ergonomic chairs and spacious workstations. Suites range from 544-square-foot one-bedroom units with bay views to oceanfront penthouses with three bedrooms, full kitchens, and laundry rooms. Some suites feature whirlpool tubs and Nespresso machines.
On-Site Dining Options
Nine independently owned restaurants and bars operate on-site. Starbucks serves coffee, sandwiches, and pastries. Pikayo offers international classics and local fusion dishes with an extensive wine list. Noodle Bar provides Asian cuisine. Viaggi Grab-'N-Go has snacks and drinks for quick service. Aqua Bar at the main pool serves cocktails like mojitos. Moon Bar in the lobby offers a contemporary setting for drinks.
Recreation Facilities
The hotel features four swimming pools, including a freeform pool with a swim-up bar and waterslide. An uncrowded beach is accessible to guests. The 24-hour fitness center includes Peloton bikes and Technogym equipment. The tour desk arranges water sports and area excursions. Self-parking is available for $20 plus tax.
Condado Location Access
The hotel is located in Condado, one of the subbarrios of Santurce in San Juan. It is a short walk from Condado's amenities, five minutes from Old San Juan, and minutes from the Convention Center and Luis Muñoz Marín International Airport. El Yunque Rain Forest is a 45-minute drive away. Nearby landmarks include Plaza Ventana del Mar (0.5 km) and Fort San Jeronimo (1 km).
Guest Services
The hotel provides late check-out where available. The Events Team assists with meeting planning. Service animals are permitted (pets are not). Payment options include American Express, Discover, MasterCard, and Visa. Currency is US Dollar. The tour desk helps arrange local activities and excursions.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Internet access
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- ATM/Cash machine
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Billiard tables
Services
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
Dining
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Saltwater pool
- Beach access
- Beach umbrellas
- Sun loungers
- Entertainment
- Sun terrace
- Garden area
- Jacuzzi
- Shallow end
Room features
- Wi-Fi in rooms
- Air conditioning
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Direct dial telephone
- AM/FM alarm clock
Location
Guest Ratings & Reviews
The hotel is situated in a very safe area by a bridge which crosses the road on the Mezzanine level, right on the ocean. The Condado neighborhood offers a safe environment for leisurely walks. The room's poor condition was a downside, needing multiple cleanings, especially the bathroom that had significant leaks from the ceiling. Nonetheless, the bathroom was aesthetically pleasing and deserving of a photo.
The hotel is located in a very safe area in the Condado neighborhood, by the taxis in San Juan, and close to everything. The rooms feature a balcony with great views, but some issues with a significantly leaking bathroom from the ceiling. The dining experience offers thin crispy fries, and the facilities are decent with various services available.
I had a mixed experience at this hotel. The location was superb, right on the waterfront and in a very safe area, perfect for exploring the Condado neighborhood. The rooms were decent but had a significant issue with a leaking ceiling in the bathroom. The service was good overall, offering convenient amenities like car hire and tours, but I had to request multiple cleanings for the bathroom. The dining options were limited to Italian grilled meat, which was not included in the price. Despite these shortcomings, the hotel's facilities were well-maintained and offered a comfortable stay.
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